Terms and conditions of use

Shipments and returns

Your pack shipment

Packages are generally dispatched within 1 day after receipt of payment and are shipped via Royal mail without tracking and drop-off signature. If you prefer delivery by Special Delivery with required signature, an additional cost will be applied, you can select this on the postage screen when placing your order.

Shipping fees include handling and packing fees as well as postage costs. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Shipping is free on all orders over £15

Postage Risk

Whilst we make every endeavour to ensure your package reaches you, there is a minor risk (as with everything) that royal mail will not perform as expected, if you choose not to use the special delivery, then we cannot refund or replace the goods as it is impossible to verify delivery.


Goods which are still sealed can be refunded, if a seal is broken on a product you return, no refund or replacement can be arranged.